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IT Field Technician III

Columbia, MD · Information Technology

SCD Information Technology is currently seeking a full time IT Field Support Technician.

The IT Field Technician 3 will use his/her vehicle to provide on-site IT consulting and support services at multiple locations for our client. Client locations range from Southern PA, MD, DC and Northern VA. Hours: M-F 8:30-5
Mileage will be reimbursed at the current IRS rate.

Day to Day Responsibilities:
The Technician will:
  • Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP’s).
  • Perform hands-on fixes at several levels, including installing and upgrading hardware & software, implementing file backups, and configuring systems and applications.
  • Ensure proper computer operations so that end users can accomplish organizational tasks.
  • Provide hands-on help at the appropriate level to customers.
  • Troubleshoot technical issues with the use of diagnostics.
  • Lead network equipment installations and site transitions.
  • Assist in training of IT Field Technician 1 & 2.    
  • Have a current or attain CompTIA Security+ Certification within 6 months.
  • Some out of area travel (East Coast states) may be required.  Typically no more than 1 week durations for trips.
The ideal candidate must have:
  • Minimum of 18 months of related IT experience with 1 year field experience.
  • Reliable Transportation.
  • Willing and able to travel to sites in MD, DC, northern VA, and southern PA.
  • Current CompTIA A+ and Network+ Certifications.
  • Experience with desktop operating systems including Windows 10 and Mac OS X
  • The more experienced with Microsoft Office the better
  • Hands-on experience with analyzing network data to determine network usage, disk space availability, or server function, or connectivity issues.
  • Experience identifying the causes of networking, software, and hardware problems, using diagnostic testing software and equipment.
  • Experience installing computers, printers, scanners, and desktop phones.
  • Experience in Infrastructure cabling that includes ability to tone, test, trace, and terminate Cat 5/6 RJ5 cables.
  • Solid understanding of computer networking and devices including but not limited to routers, switches, firewalls, AP/WAP.
It would be great if candidate also had:
  • Experience with building management systems.
SCD Benefits:
  • An established, family-owned and operated company that cares about your continued career growth and happiness.
  • Opportunities for advancement.
  • Work/life balance.
  • 100% company-paid Health, Dental and Vision insurance for you and qualifying dependents.
  • 100% company-paid group life insurance ($50,000).
  • 100% company-paid short-term disability.
  • 100% company paid long-term disability.
  • HSA (Health Savings Account)- Company contributes $500 annually to your account.
  • 401(k) Profit Sharing Plan with an annual discretionary company match.
  • Generous Paid Time Off and Holiday Leave
  • Education and Tuition reimbursement – up to $5,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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