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System Administrator/Computer Technician
Laurel, MD · Computer/SoftwareSCD Information Technology is seeking a skilled System Administrator 1 to join our team in Laurel, MD.
Job Description:
Job Description:
- Follow a morning routine of checking network servers, classroom computers, and Smartboards for hardware, software, and connectivity issues
- Create Active Directory accounts and Exchange mailboxes. Enable student and visitor accounts upon request. Remove terminated staff accounts and mailboxes upon request
- Troubleshoot major network connectivity issues and virus infestations. Notify and provide resolution recommendations to supervisor
- Fix various computer issues relating to sound, scanning, mice, keyboards, thumb drives, monitors, printing, and network connectivity on a daily basis
- Monitor help desk submissions, triage, and address
- Image computers using an external hard drive or imaging platform such as Clonezilla for Windows systems.
- Assist Instructors in using application software
- Resolve various login issues, such as those relating to passwords, user ID, incorrect domain, network connectivity, and hardware
- Add, delete, or update computer inventory in database when equipment is moved, disposed, or transferred out of the building
- Restore files and directories from backup
- TS/SCI with FULL SCOPE POLY
- Security+ (Sec+) certification
- At least 3 years of IT experience providing desktop support
- Working knowledge of Microsoft Windows 11 and Server 2019
- Must have familiarity with Nessus, Tenable Security Center, Trellix, and BigFix applications
- Must have good understanding of server-based licensing and ability to install approved software packages
- Working knowledge of peripheral setup, configuration, and driver maintenance
- Customer service mindset
- An established, family-owned and operated company that cares about your continued career growth and happiness.
- Opportunities for advancement.
- Work/life balance.
- 100% company-paid Health, Dental and Vision insurance for you and qualifying dependents.
- 100% company-paid group life insurance ($50,000).
- 100% company-paid short-term disability.
- 100% company paid long-term disability.
- HSA (Health Savings Account)- Company contributes $500 annually to your account.
- 401(k) Profit Sharing Plan with an annual discretionary company match.
- Generous Paid Time Off and Holiday Leave
- Education and Tuition reimbursement – up to $5,000 per year.