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Tier 1 Help Desk

Annapolis Junction, Maryland · Information Technology

SCD Information Technology is seeking a skilled Tier 1 Help Desk Candidate to join our team in Annapolis Junction, MD.

This candidate will be working within an Oracle HCM Cloud Suite, delivering both customer service and technical resolution to recruiters and employees navigating throughout the HCM. 

Desired Skill Set

  • Customer service focus: customers come first attitude

  • Excellent Communication skills - both verbal and written

  • Strong interpersonal skills

  • Conflict resolution skills

  • Patience, empathy, and sense of urgency

  • Active listening

  • Well-organized and detail-oriented

  • Creativity and flexibility

  • Ability to work within a team(s) and collaborate


  • Must Hold an Active TS/SCI with Polygraph

  • Associate degree in Computer Science or related field, or comparable work experience

  • Strong working knowledge or familiarity of computer systems, hardware, and software

  • Proficiency with the Microsoft Office product suite

  • Previous and/or current Human Resources experience

  • Minimum Required Certification: CompTIA Security + CE (IAT 2) or greater

SCD Benefits:
  • An established, family-owned and operated company that cares about your continued career growth and happiness.
  • Opportunities for advancement.
  • Work/life balance.
  • 100% company-paid Health, Dental and Vision insurance for you and qualifying dependents.
  • 100% company-paid group life insurance ($50,000).
  • 100% company-paid short-term disability.
  • 100% company paid long-term disability.
  • HSA (Health Savings Account)- Company contributes $500 annually to your account.
  • 401(k) Profit Sharing Plan with an annual discretionary company match.
  • Generous Paid Time Off and Holiday Leave
  • Education and Tuition reimbursement – up to $5,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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